Article 1 (Purpose)

These Terms of Service govern the rights, obligations, and responsibilities between UpGong (hereinafter "Company") and users regarding the use of UpGong services (hereinafter "Service").

Article 2 (Definitions)

The definitions of terms used in these Terms are as follows:

1. "Service" refers to all services available through the UpGong application and related websites, including study habit management, AI coaching, study time tracking, and attendance management.
2. "User" refers to members and non-members who use the Service provided by the Company in accordance with these Terms.
3. "Member" refers to a person who has registered as a member by providing personal information to the Company and can continuously use the Service.
4. "Content" refers to all information provided by the Company within the Service, including text, images, videos, and AI-generated messages.

Article 3 (Effect and Amendment of Terms)

1. These Terms apply to all users who wish to use the Service.
2. The Company may amend these Terms within the scope of applicable laws when necessary.
3. When the Terms are amended, the Company will announce the changes and effective date within the Service or on connected screens at least 7 days before the effective date.
4. If a user does not agree to the amended Terms, they may discontinue use of the Service and withdraw. Continued use of the Service after the effective date of the amended Terms constitutes agreement to the changes.

Article 4 (Membership Registration)

1. Users apply for membership by filling in member information according to the form prescribed by the Company and expressing agreement to these Terms.
2. The Company approves membership registration unless the following conditions apply:
   • False information, omissions, or errors in the registration content
   • Registration that significantly interferes with service operations
3. Membership is established when the Company's approval reaches the member.
4. Users under 14 years of age may register for membership with the consent of a legal guardian.

Article 5 (Changes to Member Information)

1. Members can view and modify their personal information at any time through the settings screen within the Service.
2. Members must update changes to information provided during registration directly within the Service or notify the Company via email.
3. The Company is not responsible for any disadvantages arising from a member's failure to notify the Company of changes.

Article 6 (Member Obligations)

Members shall not engage in the following activities:

1. Registering false information when applying for membership or changing member information
2. Misappropriating others' information
3. Reproducing, distributing, or commercially using information obtained from the Service without prior consent from the Company
4. Damaging the reputation of the Company or third parties or interfering with their business
5. Posting or disclosing obscene, violent, or other content contrary to public morals on the Service
6. Using the Service for commercial purposes without the Company's consent
7. Interfering with the stable operation of the Service
8. Other illegal or improper activities

Article 7 (Provision of Service)

1. The Company provides the following services:
   • UpGong Timer: Study time tracking feature that measures study time when the phone is placed face-down
   • AI Study Coach: Learning pattern analysis and personalized motivational messages
   • Attendance Management: Check-in via QR code or online
   • Study Statistics: Daily/weekly/monthly learning analysis and reports
   • Parent Connection: Sharing children's learning status and notification service
   • Other services developed or provided through partnerships by the Company
2. The Service is provided 24 hours a day, 365 days a year in principle. However, the Service may be temporarily suspended for system maintenance or other necessary reasons.
3. The Company will provide advance notice of any changes to the content, usage methods, or operating hours of the Service.

Article 8 (Service Modification and Suspension)

1. The Company may modify all or part of the Service due to operational or technical needs.
2. When there are changes to the content, usage methods, or operating hours of the Service, the Company will announce the reasons, content, and effective date before the changes take effect.
3. The Company may modify, suspend, or change free services for policy and operational reasons without providing separate compensation to members unless otherwise specified by applicable laws.

Article 9 (Information Provision and Advertising)

1. The Company may provide various information to members through announcements or push notifications as deemed necessary during service use.
2. The Company may display advertisements on service screens, websites, or emails in connection with service operations.
3. Members may opt out of receiving push notifications in the service settings.

Article 10 (Copyright and Intellectual Property)

1. Copyright and intellectual property rights for all content provided by the Service (text, images, videos, AI-generated messages, etc.) belong to the Company.
2. Users may not use information obtained through the Service for commercial purposes or allow third parties to use it through reproduction, transmission, publication, distribution, or broadcasting without prior consent from the Company.
3. Copyright for posts made by users within the Service belongs to the respective users. However, the Company may use users' posts for service operation and promotion purposes.

Article 11 (Account Management)

1. Members are responsible for managing their accounts (email, PIN, etc.) and must not allow third parties to use them.
2. Members must immediately notify the Company if their account is stolen or being used by a third party and follow the Company's instructions.
3. The Company is not responsible for any disadvantages arising from a member's failure to notify or follow the Company's instructions.

Article 12 (Withdrawal and Loss of Membership)

1. Members may request withdrawal at any time through the settings screen within the Service, and the Company will process the withdrawal immediately.
2. The Company may restrict or suspend membership if a member falls under the following circumstances:
   • Registering false information when applying for membership
   • Interfering with others' use of the Service or misappropriating their information
   • Engaging in activities prohibited by law or these Terms or contrary to public morals
3. If the same behavior is repeated twice or more after the Company restricts or suspends membership, or if the issue is not corrected within 30 days, the Company may terminate the membership.

Article 12-2 (User-Generated Content and Reporting/Blocking)

1. Users can view content created by other users (hereinafter "User-Generated Content") in study rooms, chats, feeds, etc.
2. The Company does not pre-screen User-Generated Content, and responsibility for the content lies with the user who created it.
3. Reporting: Users may report the following types of content:
   • Spam or advertising content
   • Content containing profanity, defamation, or hate speech
   • Pornographic or sexual content
   • Violent or threatening content
   • Content exposing personal information or violating privacy
   • Copyright-infringing content
   • False information or fraud-related content
   • Other content violating community guidelines
4. Blocking: Users may block specific users, and content from blocked users will not be displayed. Blocking can be removed at any time.
5. The Company reviews reported content and may delete content and issue warnings or usage restrictions to authors when community guideline violations are confirmed.
6. Users who repeatedly make false or malicious reports may have their reporting privileges or service access restricted.
7. Report processing results may not be separately notified.

Article 13 (Limitation of Liability)

1. The Company is exempt from responsibility for service provision when unable to provide the Service due to force majeure such as natural disasters.
2. The Company is not responsible for service disruptions caused by circumstances attributable to members.
3. The Company is not responsible for lost expected profits from using the Service or damages from data obtained through the Service.
4. The Company does not guarantee the accuracy or reliability of messages provided by the AI Coach, and users should use AI Coach messages as reference information only.
5. For free services provided by the Company, the Company is not responsible unless there is intentional misconduct or gross negligence.

Article 14 (Paid Services)

1. The Company operates paid services (hereinafter "Premium Service") that provide additional features and benefits beyond the basic service.
2. Types of Premium Services include:
   • Student Premium: Unlimited subjects, unlimited AI Mentor, unlimited AI study reports, advanced statistics analysis, etc.
   • Family Plan: Service where parents pay to provide premium benefits to their children (1-child/2-child/3-child plans)
3. Specific content, fees, and duration of Premium Services can be found on the premium screen within the app (including store payment screens). Prices displayed on the website may be for informational purposes only; the actual payment amount shown on the in-app payment screen takes precedence. Fees are subject to change and will be announced through the app or website.
4. The Company may change the content and fees of Premium Services with at least 7 days' notice via the app or email.
5. Free service users are subject to the following limitations:
   • Maximum subjects: 3
   • Maximum exams: 2
   • AI Mentor usage: Once per day
   • AI Study Reports: Twice per month
   • Study record retention: 14 days

Article 15 (Payment)

1. Payment for Premium Services is made through in-app purchases on the Apple App Store or Google Play Store.
2. Payment methods supported by each app store (credit cards, carrier billing, gift cards, etc.) can be used.
3. Premium Services are offered as monthly or annual subscriptions that automatically renew at the end of each subscription period.
   • Monthly subscription: Auto-renews monthly from the payment date
   • Annual subscription: Auto-renews annually from the payment date
4. To prevent automatic renewal, subscriptions must be canceled in the app store account settings at least 24 hours before the end of the subscription period.
5. The Company may offer new users a 7-day free trial period. When the free trial ends, the service converts to the free tier, and users may choose to subscribe to a paid plan at their discretion.
6. Payment amounts, payment dates, and subscription status can be viewed in the settings screen within the app.

Article 16 (Cancellation and Refunds)

1. Refunds for Premium Services follow the refund policies of the Apple App Store or Google Play Store.
2. Users may request refunds through the respective app store if they have not used the service at all within 7 days of the subscription payment date.
3. Refunds may be restricted in the following cases:
   • When the user has used the service (AI Mentor, AI Reports, etc.)
   • When converting to paid subscription after the free trial period
   • When service use is restricted due to circumstances attributable to the user
4. Refund requests should be made through Apple Support for the App Store or Google Play Customer Service for the Play Store.
5. If service use is impossible due to circumstances attributable to the Company, the Company will refund the amount corresponding to the unused period or extend the subscription period.

Article 17 (Subscription Cancellation)

1. Users may cancel their Premium Service subscription at any time.
2. Subscription cancellation must be done directly through each app store's account settings.
   • iOS: Settings → Apple ID → Subscriptions → UpGong → Cancel Subscription
   • Android: Google Play Store → Menu → Subscriptions → UpGong → Cancel Subscription
3. Upon cancellation, Premium Service can continue to be used until the end of the already paid subscription period.
4. When the subscription period ends, the service automatically converts to free service, and free service limitations apply.
5. Existing data is retained within free service limitations after subscription cancellation. However, the free service retention period (14 days) applies.

Article 18 (Privacy Protection)

The Company complies with the Personal Information Protection Act and other applicable laws to protect users' personal information. The Company's Privacy Policy applies to the protection and use of personal information.

Article 19 (Dispute Resolution)

1. The Company operates customer service to reflect legitimate opinions and complaints raised by users and to process compensation for damages.
2. Disputes between the Company and users shall be governed by the laws of the Republic of Korea.
3. Lawsuits regarding disputes between the Company and users shall be filed with the court having jurisdiction under the Civil Procedure Act.

Supplementary Provisions

Revision Details: Article 12-2 (User-Generated Content and Reporting/Blocking) added, Free service study record retention period changed (30 days → 14 days)